We’ve been busy updating and adding new features to our Trust & Safety platform. Check out some of the latest release announcements from Checkstep!
Improved Abilities to Live Update your Trust & Safety workflows
Trust and Safety operations are always evolving and new forms of violating content pop up in new ways. It’s critical that Trust & Safety teams have the ability to adapt to new trends and, in the case of a breaking emergency or PR event, to quickly moderate new types of content. Checkstep has made it easier to quickly respond to new issues.
Quick Responses with Keyword Flagging
Sometimes the easiest way to address emerging issues is through the use of keywords. Within 30 seconds, updates to your keywords will apply to your content and allow you to respond to and moderate emerging topics faster than ever before. We’ve updated our keyword tagging features to give any Checkstep customer the ability to add new keyword strategies and quickly start tagging new content themes.
Easy policy rule updates to specific content types
Our Trust and Safety customers regularly review and update their policy rules and how much of their content they review with human moderators and automate with our moderation bot. We’ve added new self-service features to limit how policy rules apply to different types of content. This lets you add new rules for parts of your moderation flow in real-time.
Agile updates to AI categorization (beta)
While keywords are often an easy ‘starting point’ to respond to emerging trends, sometimes you need more sophisticated models to help respond to new types of content issues. In seconds, customers can now update large-language model (LLM) content classification to adapt their AI toolkit on the fly (within 30 seconds).
Trust & Safety Workforce Management Updates
Managing and monitoring a Trust and Safety operations organization requires setting and raising the bar for the quality, efficiency, and safety of your teams. Checkstep is always updating its transparency tools and its efficiency features:
Average Handling Time (AHT) Reporting
Understanding the average handling time for Trust and Safety decisions is a key measure of efficiency for teams. Checkstep added Average Handling Time (AHT) reporting for moderators and for queues so that you can understand how quickly decisions are made and where content decisions are difficult. Customers are already using this statistic to measure efficiency gains, to coach and support moderators, and to identify areas where policies are not clear enough. We’ve also seen new customers getting an 83% time savings for moderation decisions with Checkstep.
AI Marketplace Updates
Checkstep has added new AI scanning tools (including multi-modal scanning) to its AI marketplace. It’s easy to mix and match your scanning approach with Checkstep and we recently made it easier to track your scanning usage between different AI models in ‘Settings’ > ‘Usage’. Monitor your AI spending and make more informed decisions about your scanning approach to continue to drive efficiency for your Trust and Safety Operations.
Small Improvements for your Trust & Safety Operations
We’ve also launched a ton of optimizations and small improvements for the platform:
- Small-screen moderator view updates: see all metadata even if you’re moderating on a small screen.
- New Date-Picker in reporting: it’s now easier to pick a date range for reporting.
- Updates to Resiliency features: we’ve added resiliency features for moderators (blur, grayscale, etc.) while watching a video.
- Self-service user management: update user roles or disable accounts self-service in ‘Settings’ > ‘Members’
- Export CSV from quality assurance: download a csv to dig into quality assurance metrics from the Checkstep dashboard.
- Export CSV for transparency reporting: for customers not using our transparency portal, they can now download a CSV of key transparency metrics to build a separate report.
And of course, we’ve made a number of performance improvements and bug fixes. Stay tuned for a busy autumn of Checkstep product development.