FAQs

Checkstep provides all the necessary tools to scale the Trust and Safety operations of online platforms by increasing the effectiveness and well-being of their moderation teams. Designed for multiple roles within the Trust and Safety department, including not only moderators, but also data scientists, head of policy, software engineers, and auditors for online harm compliance.

Checkstep is registered in the UK and operates throughout Europe, North America and Asia. Driving efficiency through remote working and timezone coverage, our 24 employees are structured across Client Solutions (inc Sales & Marketing, Product Development, Design & Engineering, AI/ML Development, Ethics & Policy and Business Operations.)

Our standard pricing model uses a simple matrix of set-up, volume tiers and operator seats. There are lots of variables with regards to volume, media types, abuse types, latency and accuracy needed.

As the Checkstep platform integrates all leading vendors. We will work with you to find the right blend of scanning technologies at a price point that works for you.

All content formats can be scanned and moderated – Text, Image, Audio, Video, URL’s and GIF’s.

We currently process 100 languages natively and we can support every language through translation. 

Some categories include: suicide/self-harm, explicit (incl. adult content, nudity), spam, aggressive (incl. violence, visually disturbing), hate (incl. bullying, threat, toxicity), drugs and illicit goods (incl. alcohol and tobacco).

Specialist harms: terrorism, CSAM (Child Sexual Abuse Material), personal identifiable information (PII), intellectual property (IP) infringement, fact-checking etc.

We add, adapt and tailor models to our client’s needs and thresholds and hence the above list is non-exhaustive. Also note that within some of these categories, there are options to tailor into different sub-categories depending on your individual requirements.

Yes, we offer Age Verification services. We can apply age estimation algorithms and also integrate end-to-end age and/or identity verification flows.

Yes, we have live streaming capabilities.

Yes, developer documentation can be found here

Yes, our data is ethically sourced from Kaggle competitions and public datasets.

We can help with preparing for the DSA and OSB implementation, whilst remaining consistent with data protection legislation. We can work directly with your governance team if required to run gap analysis and formulate a risk profile comfortable to your individual business. We will then help drive the implementation of the strategies through Checkstep tooling, your current current stack integrations and overall trust and safety operation to streamline legislative requirements and drive down compliance costs.

Yes – Checkstep has a User Reporting feature where users can report content and the content will be scanned by Checkstep, then the platform can decide whether to automatically action the content or send it for human review.

Additionally, Checkstep also allows to scan User Profiles for certain violations. This is done by de-composing a profile into it’s different elements (profile picture, URLs, bio, PII, …) and scan each component and then aggregate this into a user-profile detection strategy.

The client decides on the risk thresholds using the harm category and the AI scores. Checkstep can provide guidance. These risk thresholds can be adjusted in the moderation interface.

Yes, we fully support a mix of:
– Different queues can be set-up based on different detection policies, regions, regulations;
– Escalations within the platform to ensure content can get seen quickly by the right team;
– Different queues can be manned by different teams of moderators;
– Queues can be ranked according to needs: i.e. first-in-first-out, minimising SLAs, optimising for severe harms etc.