How does Checkstep moderate in-game chat in real time?

Chat is scanned as it is sent, with decisions in under 50 milliseconds, so moderation does not add lag to a match. Messages are assessed with the surrounding conversation rather than word by word, which is what catches coded harassment and slurs that are only abusive in context. Your platform receives the decision and applies it, so you keep control of what a blocked message looks like to players.

Can moderation rules differ between ranked and casual play?

Yes. Policies and confidence thresholds can vary by product area, so a competitive mode can enforce a stricter line on abuse than a casual or social space. The same detection runs across both. What changes is where the threshold sits and which queue a flagged item lands in, so your moderators see the most severe harms first rather than working in the order things arrive.

How do player appeals work?

A player sees what was removed and which policy it broke, and can appeal. The appeal returns to your moderators for human review, which the Digital Services Act requires, and the player receives a final outcome. You can run this embedded through the API or as a white-labelled screen inside your game, so it reads as part of your product rather than a third-party tool.

How does Checkstep integrate with an existing game backend?

Through an API call. Your backend sends a message, image or clip and receives a decision, plus the states in between if you want them: flagged, escalated, decided. The minimum implementation is a few lines of code. Checkstep never stores your content, and media is accessed by link, so player data stays in your infrastructure.

What does a proof of concept involve?

A proof of concept runs your own content through Checkstep's models, so you see detection rates on your real traffic rather than on a benchmark. It covers agreeing which harms matter on your platform, configuring the thresholds, and comparing the results against how your team decides those cases today.

Moderation Software for Gaming Platforms

Gain and retain players with AI content moderation

Stop harmful and toxic content from reaching your gaming platform - and your players.

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Levelling up moderation is a top priority

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While online games offer exciting entertainment, they also have significant hidden dangers. Abuse, toxicity and violent content impact gamers regardless of age, gender or ability.

Balancing the excitement of online gaming with ensuring a safe, responsible and compliant environment remains a significant challenge. More and more, trust and safety leaders are looking for content moderation solutions that combine user safety, regulation compliance and automation to deliver more optimal content moderation.

83%

of 18-45 year olds playing online multiplayer games have experienced harassment.

Benefits

Fight online gaming toxicity at scale

Create safer online gaming experiences with Checkstep's moderation software

Real-time chat decisions

Sub-50ms decisions on live in-game chat, so moderation never slows gameplay. Star Stable saw a ~50% improvement in accuracy at launch.

Built for how gamers actually talk

Evolving slang, coded harassment and in-context abuse that generic classifiers miss. Checkstep learns your community's norms, across 100+ languages.

Human moderators where they matter

Automation clears the volume so your team handles the calls that need judgment. 24/7 coverage, up to 99% precision.

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Moderation, built for gaming communities

Our platform has been designed with the unique challenges of gaming platforms in mind.

Introduce automated moderation to let human moderators focus on what matters most

Send ‘suspicious content’ to our sophisticated AI reasoning model, Advanced ModBot, to take decisions on content. Updates to your policies are immediately learned by the bot. Keep humans in the loop and allow the bot to escalate when it’s not sure.

Take user-level action to ban or suspend repeat offenders from your platform

Moderate at a content or user level to keep your platform safe from bad actors. Checkstep tracks a user’s history with your platform, flagging past violations and offences, letting you make a decision on whether to remove just the content - or the player themselves.

Set up custom moderation queues to segregate content based on your platform priorities

Create and manage customisable moderation queues to ensure urgent matters are addressed promptly. Our moderation dashboard lets you organise content based on severity, content type or policy to give you more control over how you moderate.

Create custom detection models in minutes, not months

Our technology-forward approach allows you to create custom models to detect sensitive topics unique to your gaming platform - in a matter of minutes. Gone is the need to wait months for a machine learning team to train a model from scratch.

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"Getting started with the Checkstep platform was even easier than expected - a pain free launch!"

Star Stable
An online horse game with magic and adventure

FAQs

Most frequently asked questions about Checkstep for gaming

Learn more about our AI content moderation platform

How does Checkstep moderate in-game chat in real time?

Chat is scanned as it is sent, with decisions in under 50 milliseconds, so moderation does not add lag to a match. Messages are assessed with the surrounding conversation rather than word by word, which is what catches coded harassment and slurs that are only abusive in context. Your platform receives the decision and applies it, so you keep control of what a blocked message looks like to players.
Can moderation rules differ between ranked and casual play?

Yes. Policies and confidence thresholds can vary by product area, so a competitive mode can enforce a stricter line on abuse than a casual or social space. The same detection runs across both. What changes is where the threshold sits and which queue a flagged item lands in, so your moderators see the most severe harms first rather than working in the order things arrive.
How do player appeals work?

A player sees what was removed and which policy it broke, and can appeal. The appeal returns to your moderators for human review, which the Digital Services Act requires, and the player receives a final outcome. You can run this embedded through the API or as a white-labelled screen inside your game, so it reads as part of your product rather than a third-party tool.
How does Checkstep integrate with an existing game backend?

Through an API call. Your backend sends a message, image or clip and receives a decision, plus the states in between if you want them: flagged, escalated, decided. The minimum implementation is a few lines of code. Checkstep never stores your content, and media is accessed by link, so player data stays in your infrastructure.
What does a proof of concept involve?

A proof of concept runs your own content through Checkstep's models, so you see detection rates on your real traffic rather than on a benchmark. It covers agreeing which harms matter on your platform, configuring the thresholds, and comparing the results against how your team decides those cases today.