What is the role of dispute resolution bodies in compliance?

Questions & Answer

Dispute resolution bodies act as independent overseers for unresolved appeals.

Certified by EU member states, they ensure users have access to impartial review outside the platform’s own processes.
Their role includes:
Reviewing escalated disputes.
Ensuring fair interpretation of platform policies and EU law.
Issuing binding or advisory outcomes.
Reporting patterns of abuse or systemic risk to regulators.
Platforms must cooperate fully, provide requested evidence, and implement decisions where applicable. This adds a layer of accountability and builds trust that users can obtain remedies without going to court.